Privacy Policy

Privacy Policy

At The Minster Clinic we take your privacy very seriously. We are regulated under the General Data Protection Regulations and are responsible for ensuring the personal data you have provided is protected.

The personable identifiable information that you provide to our reception staff, through email contact, online enquiry forms and within your consultation is documented in The Minster Clinic’s medical record system. This information is solely for facilitating your treatment, the administrative purposes relating to the services we provide and where we may be required to do so by law. At each consultation we will discuss our privacy policy with you and document your wishes for any communication from the clinic. You have the option of declining any marketing emails from the clinic. If you wish to change your preferences at any time then email the clinic on

What information do we collect?

The personal information you provide through your contact with the clinic by email, phone, online enquiry forms and during your consultation is treated as strictly confidential. We will not share your data with any third party except for administrative purposes relating to the services we provide and where we may be required to do so by law.

Non personal information gathered by your visit to our website such as  information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation) is collected by our website host – WordPress and by the web browser that you used to access the website. All of the information that is collected by will be handled in accordance with GDPR legislation. For further information on how web browsers use your non-identifiable information visit each web browsers data regulation policies.


We may disclose information about you where the is a clinical need to do so or where it is required by law.

Your consent will be requested if we feel it is appropriate to write to your GP, provide a referral to another specialist or with the laboratory for processing histology samples. If you fail to give consent to share your clinical information but we feel it is in your best interest and you could suffer harm if the information is not shared, then we would share only relevant information with your General Practitioner.

The clinic is regulated by the Care Quality Commission and as an independent healthcare regulator they have the power to access your person data. Their powers are enabled by the Health and Social Care Act 2008 to access and use information – including personal and medical records – where they consider it is necessary to carry out functions as a regulator. The CQC also have powers to access and use information as part of their role protecting the rights of people whose rights are restricted under the Mental Health Act 1983, and powers under the Health and safety at Work Act 1974.

Your personal clinical information may be share with our medical indemnity provider if a complaint is raised.

Your personal information may be shared with lawyers in connection with any prospective legal proceedings.

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. We will store all the personal information you provide on our secure servers. Our practices medical records are stored securely in line with current GDPR guidelines.

Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website.

You should check this page occasionally to ensure you are happy with any changes.

Your rights

You have the right to access your medical records. If you wish to view your records, then contact the clinic and we can send you a copy of our ‘Accessing Medical Records Policy’ which details this process.


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